IMPORT OR EXPORT
Which clearance you are dealing with
Import and export run on different documents and different checks. Tell us the direction on the quote form and we will coordinate the right one from the start.
Import clearance
Cargo arriving into Malaysia. We coordinate the declaration, check the duties and taxes due, and work to release the shipment without it sitting longer than it needs to.
- Import declaration (K1) coordinated for you
- Duties and taxes checked before they surprise you
- Permits for controlled goods arranged
- Release coordinated with the port or airport
Rule of thumb: send the invoice and packing list early, and most import holds never happen.
Export clearance
Cargo leaving Malaysia. We prepare the export declaration, confirm the permits your goods need, and make sure the documents match before the cargo reaches the gate.
- Export declaration (K2) prepared and lodged
- Certificate of origin and permits confirmed
- Documents matched to the booking before cut-off
- Coordinated with your freight leg, not separately
Rule of thumb: confirm your permits before the cargo moves, not at the gate.
WHAT WE HANDLE
What we handle on every clearance
The declaration is only part of it. Clearance comes apart in the classification, the permits, and the questions customs asks. Those are the parts we coordinate.
Tariff classification, checked
We check the HS code against the goods and the declaration, so the duty rate is right before it is lodged, not queried afterward.
Declaration prepared and lodged
Import (K1) and export (K2) declarations prepared from your documents and lodged, with corrections raised before submission rather than after a rejection.
Permits and controlled goods
Where your goods need a permit or an approval from another agency, we identify it early and coordinate it, so it is in place before the cargo arrives.
Holds and queries, handled
If customs holds the shipment or raises a query, we work the response with the station and keep you told, rather than leaving the cargo to sit.
COVERAGE
Entry points we clear through
Coordination across the sea, air, and land points cargo enters and leaves Malaysia by. The declaration is handled the same way whichever one your shipment uses.
SEAPORTS
Port Klang and Penang Port
Port of Tanjung Pelepas
The main sea gateways for most import and export cargo.
AIRPORTS
KLIA air cargo terminal Penang International Airport
For time-sensitive air cargo needing a fast declaration.
LAND BORDERS
Bukit Kayu Hitam, Kedah
Padang Besar, Perlis
Causeway and Tuas, Johor
The Thailand and Singapore crossings, coordinated the same way.
One declaration, every mode
Whether your cargo arrives by sea, air, or road, the customs step stays one coordinated job with one set of documents, and one person to call.
COMMON QUESTIONS
What people ask about customs clearance
Straight answers on documents, duties, permits, and what happens when customs holds a shipment.
Not sure what your cargo needs?
Send the invoice and packing list, even in draft. We will tell you what the declaration needs and flag any permits before the cargo moves.
Do you clear customs yourselves, or coordinate it?
We coordinate clearance: we prepare and check the declaration and documents and work directly with the customs station and, where one is required, a licensed agent. You get one point of contact for the whole step rather than a separate party to chase.
Do you handle customs documentation?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
Which countries do you cover by road?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
Can you store cargo before final delivery?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
What are your shipping rates for international deliveries?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
How do you ensure cargo security during transit?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
What is your policy on damaged or lost shipments?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
Do you provide tracking information for shipments?
Company and contact details, what you are shipping, origin and destination, and your preferred mode. An estimate of weight or volume helps, but it is not required to start.
READY TO SHIP
Ship with confidence. Get a free quote today.
Tell us about your shipment and we will reply with a clear quote and the next
steps. One point of contact, from quote to delivery.
